My Travel Document Systems… My Travel Document Systems representative was John Dinn. He phoned me the day after my overnight delivery to let me know my documents were successfully received. One MAJOR complaint: he incessantly interrupted me and/or talked over me. I literally pleaded with him at one point, "Sir, please, may I speak? May I speak?" but no, he continued to steamroll right over me. I urge Mr. Dinn to talk WITH his customers more and speak AT them less. I knocked off one star for this alone. I feel obliged to add that Mr. Dinn's tone of voice and the content of what he was trying to convey to me was entirely appropriate and he was sharing essential information with me. Otherwise, no complaints with TDS--they are fine and reputable.

Use with caution Use with caution. Fake Indian visa companies are being used as a front for identity theft. This is a convincing site - but the jury is out. However, there are a hundred and forty five fake visa sites listed on the Indian Embassy Brussels. It is impossible to get through to Indian embassy to check if a visa application has been received. The best bet is go to your own embassy website and check for the url that they recommend.

I paid for the white glove service I paid for the white glove service. Yes, it was more expensive but it was worth it. Mr Ghoraishi assisted me throughout the process. He reviewed my application, found a few errors, assisted me in getting them corrected. I was traveling when my Visa was ready. Mr Ghoraishi held it until I returned and then Fed exed the next morning to ensure I would be available when it arrived. While my timeline was not emergent but it was tight. I was kept informed throughout the entire process which greatly decreased my stress. I will definitely use this service again.

TDS provided poor service in the time of Covid First, I should note that we have had very good experience from this company on at least three previous occasions. However, this time was different. The paperwork for our applications for visas to Ghana with expedited service through TDS was received by the NYC office on Oct 13, 2021. We actually paid for the service several days earlier. After much confusion and phone calls from the consulate (none from TDS, only slow emails), our passports with visas were returned on November 2, 2021. This was an upsetting and nerve-wracking experience since our departure day was Nov 6. We also believe that we are owed money from TDS

VISA DIFFICULTIES and MULTIPLE CARD CHARGES 1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections. 3. I realize international travel visa requirements are a "moving target" because of the virus.