I had an exceptional and professional… I han an exceptional and professional experience with Samuel today. I personally booked a flight online. Then I got a call from Samuel saying that he called to let me know that my ticket was confirmed and ready for use. However came a bad news that my credit card wasn't able to charge. Samuel patiently investigated my challenges and fixed them. I got the authentic E-Ticket and good gesture. Thank you Mr Sa

Samuel helped me with my boarding pass Samuel helped me with my boarding pass. Wasn't sure how flat was suppose to work.

Samuel was very helpful and… Samuel was very helpful and understanding

Today I purchased a ticket ans instead… Today I purchased a ticket ans instead of receiving a confirmation on my newly booked flight, I received email of pending status and a contact number to call. I called and was told the flight was not available and a new fare was given of $798 nearly double the original price purchased. I was told I could cancel for full refund. When I called to cancel. There was an issue with me getting a full refund of $798. Thankfully, I finally spoke with Samuel who worked on my issue for the better of 3 hours, and he personally called me back with great news that I would receive a full discount. I am so relieved and thankful for all his efforts, the many calls to get my reverse so I could be fully credited. There needs to be more agents like Samuel that go beyond to assist customers in crises.

courteous and helpful -