I've been an Eaglerider member since… I've been an Eaglerider member since 2016 & rented my first bike with them in 2009. The convenience of getting a late model, completely serviced bike for trips is priceless. I've traveled from the Seattle location almost every summer since 2016 and it's always been an excellent experience both pick up and drop off.

Long time Eaglerider renter and member Long time Eaglerider renter and member. I have used LA, Las Vegas, Seattle, Orlando, Bellville, nj and Staten island locations over the years. Always professional and helpful, reservations always correct and ready as planned. I have used the Staten Island NY location most often. Frederick(sorry if i misspelled) is always helpful and friendly. will be renting again for sure

A long time EagleRider customer A long time EagleRider customer. Always have very positive experience with them. To close out the riding season, I rented a Street Glide while visiting my parents just outside Chicago. Took a day ride to Galina - just beautiful. Danny Brown from ER Chicago was very accommodating and got me on the road fast. This is why I keep coming back.

Absolutely horrendous customer service… Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

Crap credit system and customer service From Florida, Rented once in Colorado right after signing up. 6 months and 5 rental credits accumulated later and I try to rent at st. Augustine. "Location does not take club credits". Was willing to pick up somewhere else in the way to st. augustine, but it was the same with all 5 of the other central Florida locations. So tell me y tf do u offer monthly credits if not all locations will accept them and y tf won't you give me a refund for the months I paid to accumulate credits, now that I want to cancel?! Don't use this company! Total scam!