Loved the tours and the tour guides but flight booking is poor Loved the tours and the tour guides. This would have been 5 stars, but Image Tours has pretty lousy air booking arrangements. They keep air routes a mystery until the tour has been completely paid and then they treat those that prefer to book their own routes (because they don't provide the planned routes) as 2nd class travelers in regards to providing airport transfer times and insured flight coverage. Their flight prices tend to be more expensive than booking our own flights. Once the flights are purchased through Image Tour, you are at the mercy of whatever mystery route they have selected. Many others that used their flights regretted the poor flight itineraries they got. They are behind the times as other tour companies allow flight itinerary selection at the time of booking the tour. Room for improvement.

Two weeks in The United Kingdom Saw and experienced places we never would have seen on our own. The guide and driver were very helpful. The castles were each unique and we found some unexpected ones. Local guides brought their own information about their areas and their price was very evident. Optional excursions brought more experiences. Our guide was great about recommending places to see during our free time. The memories will last a lifetime.

I am VERY VERY disgusted..... I am VERY VERY disgusted with your service and treatment of handicap travelers!! I had a call come in from a woman that had several disabilities take one of your tours and she was left stranded!! She got a note slipped under her hotel door saying they could not accomidate her any longer! yes she had disabilities and maybe should not have taken that trip, but for the guides to treat a handicap woman like that is appauling, leaving her with her bags stranded at the airport that is insane!!! I work for an emergency medical travel assistance company and you should be ashamed of yourselves!!

Terrific European trip Our tour guide, Ron was awesome! Everything, including transportation, hotel stays, and most meals, and excursions were ALL taken care of! Even transfers to and from the airport. We’ve never been to Europe before, and the immersive type of the tour was very impressive. We didn’t stay @ chain hotels, but boutique and family owned properties. We were able to experience the true culture and people of the various countries we traveled.

First trip to Europe and London I would have to say that everything we experienced on our Heart of Europe Grand to include London tour was wonderful. We were always looking forward to the next country visited and enjoyed every minute of our trip. Our tour guide, Minni Hoeve, communicated with us throughout our trip. He is wonderful, kind and knowledgeable tour guide.