Rina was very patient and informative Rina was very patient and informative. She worked through complicated seat assignments and gave us many option and great guidance. We would love to interact with her on our next trip.

MARY WAS BY FAR THE MOST HELPFUL OF ALL… MARY WAS BY FAR THE MOST HELPFUL OF ALL YOUR STAFF. SHE WAS VERY CONCISE AND RESOLVED MY ISSUES

I was assisted by Ana I was assisted by Ana, she walked us through every step of the process in changing my flight and she was very patient and helpful. Everything went perfectly.

The lady that helped me was great… The lady that helped me was great (Claire). Unfortunately the website sucks as it wouldn't let me book a one-way to Paris necessitating me working with Claire for 45 minutes. My profile is up to date with relevent passport & security info so not being able to book a simple one way ticket and wasting both her & my time is unacceptable - fix your algorithm.

I didn't have a good experience with… I didn't have a good experience with getting my seat change. Mr Brandon said he's was changing my seats, but he didn't after I paid 1,1000 dollars then I spoke with three supervisors who said they we're going to take care of it they all said it would be taken care of, but that didn't happen they said they were going to call but they didn't. Supervisor names were Mr Ron Mr Leron. And Mr Simard. Wasn't happy with them at all. I spoke with Ms Mary who took care of me today I was very pleased with her. She did everything she said she was going to do. Thank you so much Ms Mary. This is going to be my Honeymoon. Ms Mary is a very nice person I wish I would have spoken to her Three weeks ago.