Booking process very easy Booking process very easy. Although we ordered tickets well ony advance they turned up as stated in my email in box on time. One required an email query and this was answered within 24 hours. We have not received any offers or discounts for this review. We haven't travelled either.

Easy, fast and reliable It's very easy to find and book the trains, the service and communication is very good (they keep you well informed at all times) and the tickets were sent very reliably and as fast as the seat reservations were made available. I recommend this platform!

I was able to make reservations easily enough; a little more English would be helpful. I was able to make reservations quickly enough. One thing I did not understand was my seat assignment on the train from Moscow to Smolensk. I needed a friend who knows more Russian than I do to tell me that my assignment was to a lower bunk, and not to a seat on the lower part of a particular train car. I am happy to learn more Russian, but since so much of your online ticket is in English, perhaps you could add this little bit. And I promise to keep working on Russian, even at my age. (You know what it is! :) )

Very efficient Very efficient. Only little problem is not to be able to book the seats on the website. Nevertheless, all the people on the same order were put together. So finally very good.

Thanks from the bottom of my heart They are the best and they will help you out of the box. I will heartful thank s Ekaterina Sakharova, she has done miracle for me, would recommend that if you are in Russia need travel service they are the best.