Poor Customer Service I really liked GoCity, except when it didn't work at a vendor and the customer service agents wouldn't listen to me when I explained the problem. They kept telling me I was wrong and to read the fine print and were very unkind about it. I read the fine print over and over and it was in opposition to what the customer service agents were telling me. They wouldn't connect me to a manager, but told me they could arrange a call back in a few days. I needed help right then! It was incredibly frustrating. It took several people before I finally found someone who would actually listen to me and fix the problem. Fortunately, that was the only time we had an issue. Other than that very, very unpleasant incident, it was well worth the money.

The Go City app is really easy to use The Go City app is really easy to use. There are loads of useful information to enable us to decide on the attractions to visit. Best of all, we could reserve the time slot for The Empire States Building via the app.

Very useful app With lots of cities to choose from, and many sites and activities to consider in each city, this app works very well. Pre purchased helps skip line up for tickets, it advises you if you need to book in advance (including a link to do that), and a map link to help find it. The app is full of useful information to help you plan your visit. Just be prepared to do at least one significant site or activity each day to make it worth the cost. We’ve used this before, and plan to use it again for future visits to cities available in the app.

GoCity Saved Us Money Service and app are great and saved a lot of money, instead of booking individually. We found we couldn't use it in Rome, as we waited to late and everything we wanted was booked, but we were quickly refunded. My only issue is the trip planning feature in the app doesn't take into account event times and closed days, so not very helpful.

Some confusion, still a great experience There were discrepancies on the website - I was under the impression you had a 10 day period that you could use x number of days, depending on the pass. So that was frustrating to find out that wasn’t true. However, the pass had quality adventures on it and was easy to use. I would highly recommend looking into it!