Excellent support for an unexpected change Clients had a Christmas Markets cruise pulled out from under them because the vendor chartered the sailing. Accepting the alternative offered meant that they needed to make a substantial change to their flight arrangements. Fare Buzz did an excellent job changing their flights to new dates and new cities with minimal cost to the clients. One pair actually had no change fee! The support was truly amazing.

Santa Marta The agent spend the time to research the flights and gave many options. He worked diligently and for many days to find the best solution for my client. This is an awesome testament to the great work FareBuzz does for InteleTravel Agents. My client was very happy we finally found flights for them. Thanks Dhru/Elgart. You were awesome.

This was my first time booking with… This was my first time booking with Fare Buzz as a TA and I had an issue with the system not taking the birthdates. I called and got a voicemail when looking for assistance. I did receive assistance from the chat agent who said there was a technical issue with the booking engine. She was able to book the airfare for me under my name so I would not lose my client.

Please Simplify the Process Elgart went above and beyond to handle my clients' reservations. BUT, we had significant issues getting them booked. This was not the first time we had issues with the Verification Team calls to the client to assure that there was no hacking. We understand the need for such in this day and age. There was also a delay in completing the booking due to what Farebuzz said was credit card company denial of one of the 4 charges, but the credit card company said was incorrect security code given on one of the 4 charges. Repeated calls to the client and repeated calls by the client to the credit card company made the process difficult. Am hoping you can find an easier way to book clients' flights.

My customer called me out of concern My customer called me out of concern. Farbuzz never mention they would contact customers if there spouses are booked for a flight even if the card holder is traveling and paid for the trip. This triggered a concern by customer and myself. Had we been aware and expected This experience it would have been better.