Blue Pacific-Nice Properties/Poor Customer Service My family and I have rented from Blue Pacific for over 15 years. The reason we continued to rent thru them was a result of the properties they offered. The customer service level was average at best and often felt like we were bothering them whenever we had a question or request. Covid-19 brought our dissatisfaction to a different level. Their unwillingness to be flexible from their boiler plate T's and C's was frustrating and disappointing. This is a once in 100 years pandemic, and you would think just like most rental agencies and businesses, Blue Pacific would adjust their policies. Not the case. We followed the guidelines of the CDC and the mandate issued by the Governor of Oregon to determine whether or not we would take a family vacation. Blue Pacific would always revert back to the T's and C's of the contract, and even took the liberty to interpret the Governor's mandate saying this mandate didn't apply to vacation rentals. I had to laugh. Evidently, Blue Pacific must have an employee with a legal background:) Even though our party included 4 different families from multiple states numbering 14 in all-exactly the situation the CDC and the Governor mandate were targeting. Some of these family members with pre-existing medical conditions. My advice is to avoid Blue Pacific. Excellent properties to rent, sub par customer service. Nice to do business with a company you want to do business with rather than you have to do business with.

We have had nothing but great… We have had nothing but great experiences at all the Blue Pacific Properties. They deliver what they say and are responsive to any questions. Keep up the good work

STOP-TURN AROUND-AND FIND A DIFFERENT… STOP-TURN AROUND-AND FIND A DIFFERENT COMPANY TO RENT FROM!!!! Blue Pacific is a greedy company that has taken advantage of several different families during the Covid-19 crisis. They lined their pockets with our rental funds after we had to cancel due to some high-risk family members. We paid over $10k for a week in Sunriver, Oregon in a large Blue Pacific owned home. We had hoped to simply move our reservation to 2021, but they refused and gave us 3 days to choose from other bad options that only benefited them. Keep in mind, this was several months prior to our booked week in Sunriver, Oregon. In the end we had no choice but to settle for a 50% refund meaning Blue Pacific kept the other $5k. To make things worse, they did rent the house out that same week. Any decent company would have come clean and said, "Hey, we are whole so here's your refund. We'd love to have you back next year." How hard is that? That is exactly what every other property rental company did in SR. We checked. We have rented from Blue Pacific several times over the years and even encouraged others we know to consider their homes. That will never happen again, and we will share our negative experience with as many people as possible. Our large family has been visiting Sunriver every summer for over 30 years. This company has used this crisis to take advantage of us and others. Shame on you! You owe our family $5,000 that we will never see. As they say, one bad review is worth 5 good ones. Well, get ready for some bad reviews. You've more than earned them!

Encourages Canceling VRBO Reservation and Booking Direct I made a reservation through VRBO for a luxury rental in Sunriver, OR. The reservation was confirmed and my credit card was charged ($3K). My reservation was confirmed on Tues. Thursday I received a phone call at work from Blue Pacific Vacation Rentals claiming there was an error in the rate charged. I was at work and unable to discuss the matter, much less understand the fast talking representative. I requested they email me with the details. A series of emails ensued, with Blue Pacific Vacation Rentals providing a vague explanation of “the problem”, but explicitly offering a different total cost, excluding the VRBO fee. Today, Sun, I had a chance to look at the situation and called VRBO for their assistance. VRBO requested I forward them the email with Blue Pacific Vacation Rentals “offer”, which is a violation of VBRO’s policy. I was out on hold while Blue Pacific Vacation Rental was contacted by VRBO. After a few minutes, VRBO returned to the call, and said Blue Pacific Vacation Rentals mentioned they were “uncomfortable” with my reservation, and canceled it. Wait…what? They were uncomfortable with me and my $3K, (for 5 days) and VIOLATED the terms with VRBO, but I’m at fault? BEWARE! Blue Pacific Vacation Rentals has unethical business practices.

Do NOT rent from Blue Pacific-we were… Do NOT rent from Blue Pacific-we were 20 year customers, but the poor customer service and poor business practices July 2022 have ensured we will NEVER do business with them again. We were provided with 2 rolls of toilet paper/1roll of paper towels and 3 garbage bags for 5 people in a 3 bedroom rental (Reflections of the Sea at the Village at North Pointe in Depoe Bay) for 6 nights. When we requested more garbage bags to comply with their check out policy, we were told that we should buy them-seriously? They also change prices at a whim and gauge people when they can get away with it. We will use a different company next and plan on filing a BBB complaint.