Please Reconsider Laundry Requirement at checkout. We have really enjoyed our stays at the the Blu Pacific Resorts. My only concern, is the requirement to do the laundry before leaving on check out. Not only does it seem it should be covered in the “cleaning fee” for every registration, but because of the this requirement our towels smelled and I had to rewash them before using them at arrival. Please reconsider this rule, Blu Pacific Reaorts. Thank you.

Don’t rent property managed by Blue… Don’t rent property managed by Blue Pacific Vacation Rental. Horrible customer service! We’ve rented a Depoe Bay property four out of the last five years. (The Lighthouse) Never needed the management company until this trip. The unit was short several items such as TP, Kleenex, hand towels etc. We politely informed Blue Pacific. We received a very rude response stating that all items were stocked in the unit and insinuating that we must be either stupid, lying or both. Eventually the staff came with the missing items, but what a huge hassle! And no apology! We will never rent another property managed by this company. They have earned their ratings. 1.5 star Yelp and 1 star Better Business Bureau.

Avoid Blue Pacific Vacation Rentals Blue Pacific Vacation Rentals was extremely inflexible handling our planned vacation rental during the COVID-19 pandemic, they absolutely stonewalled us and refused any reasonable accommodation. We made our reservation a year in advance, along with a deposit, for a July 2020 vacation rental. The balance in full was made on March 1, 2020, just prior to the pandemic breaking out. They refused to roll our existing vacation rental to 2021 and ignored the fact that there is a global pandemic. We rented from them 5 previous times and always paid on time and respected their properties, leaving them as we found them. Blue Pacific showed horrid customer service, complete disregard for prior customer loyalty and utterly failed to "do the right thing".

Encourages Canceling VRBO Reservation and Booking Direct I made a reservation through VRBO for a luxury rental in Sunriver, OR. The reservation was confirmed and my credit card was charged ($3K). My reservation was confirmed on Tues. Thursday I received a phone call at work from Blue Pacific Vacation Rentals claiming there was an error in the rate charged. I was at work and unable to discuss the matter, much less understand the fast talking representative. I requested they email me with the details. A series of emails ensued, with Blue Pacific Vacation Rentals providing a vague explanation of “the problem”, but explicitly offering a different total cost, excluding the VRBO fee. Today, Sun, I had a chance to look at the situation and called VRBO for their assistance. VRBO requested I forward them the email with Blue Pacific Vacation Rentals “offer”, which is a violation of VBRO’s policy. I was out on hold while Blue Pacific Vacation Rental was contacted by VRBO. After a few minutes, VRBO returned to the call, and said Blue Pacific Vacation Rentals mentioned they were “uncomfortable” with my reservation, and canceled it. Wait…what? They were uncomfortable with me and my $3K, (for 5 days) and VIOLATED the terms with VRBO, but I’m at fault? BEWARE! Blue Pacific Vacation Rentals has unethical business practices.

Poorly Managed We stayed in three different units. All were dirty. The last one was better because I complained about the condition of the previous two. These units are not being managed well by the company or the owners. It's too bad because this company used to be top notch!