The experience was just ok, not great The unit was nice, but there was a large stain on the carpet and we could not get the hot tub Jets off. Nobody answered at either phone number that we were given

Needs some updating. Some units are starting to look their age. Small problems such as loose toilet seat, missing light bulbs etc. Nothing major. Will probably keep coming back as I love the location and the views from the balconies.

Considering we stayed a year ago... Considering we stayed a year ago, left early due to the lack of cleanliness of the condo and called and complained about it and the customer service person I spoke to didn’t seem to care or even try and make it right, and are just now being asked to rate our stay I’ve decided to give a 1 Star because the experience was so disappointing. We have been staying at these condos for years and we’re treated so poorly and because of this we have decided to stay elsewhere for the 1st time. This is unfortunate as we had always had such a great time here.

Appalling customer service from Blue Pacific! Appalling customer service from Blue Pacific Vacation Rentals! Upon arriving we noticed the unit was missing several items that had been supplied our previous 3 stays. (A few extra rolls of toilet paper, Kleenex, ample towels and washcloths etc.) We requested these from Blue Pacific. We were shocked by their response. We were informed that their staff photographs everything after stocking a unit for the next guests and had “verified” that the unit was fully stocked. Seriously? We just paid this woman $2,492.68 and she has the gall to question our integrity over a few rolls of toilet paper? We calmly informed her that we had looked in every possible location and the items simply were not there. While we were out of the condo her staff brought the missing items. (They still did not bring the Kleenex…) Rather than admit their omission and apologize, Blue Pacific had the audacity to send this follow-up text; “Our staff member was able to come by and verified supplies in the bathrooms. The additional towels, handtowels, and washcloths were in the bathroom cupboard/drawer and double checked. She was also able to verify both restrooms were supplied with 2 additional rolls of toilet paper under each sink as per the standard starter items for all units and verified each bathroom had kleenex on the counter.” Does this woman think we are blind? My husband and I don’t get upset easily, but this really struck a nerve. To treat a customer this way, especially over so small an issue, is the epidemy of poor customer service. (I would expect more from a Motel 6!) This, along with their dismal rating with the Better Business Bureau is ample reason to stay far away from this company.

Blue Pacific made unlawful charges to… WHY do you think they don't have a Facebook page or other social media? They do not want the real reviews to be out there. Blue Pacific made unlawful charges to my credit card twice. One stating that I had not taken the trash out and that it took longer to clean - I contested this charge and because I contested this charge, they charged me again $125. They harassed me via phone and text messages for me to pay the additional $125.