We stayed in H2Oasis We stayed in H2Oasis. The cabin was nothing like pictured. I don’t know we’re to begin. Sliding door handle broken. Pool outside door not functioning. Dirty pool, bugs floating in an indoor pool. Hot tub disgusting. No chemicals available for pool or hot tub. Zero water pressure in the shower. 8 towels for a cabin that sleeps 10. No pool towels. Queen bed upstairs literally had a crater in the middle. 3/5 video games worked. No fire pit. Grass knee high. Broken outdoor furniture. Dirty dishes in the cabinet, lipstick on a glass. No hand towels or dish rags in the kitchen. No hangers in the so called closet. Maintenance came day one to check the pool. Placed a hose to fill it, asked us to remove the hose after it filled.

No where near at luxury as our cabin… No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working at all just overall a bad experience for our trip so please do not book the Stepping On The Clouds cabin it need serious repairs

Absolutely horrible customer service Absolutely horrible customer service. They lied to me over the phone and said we could reserve a cabin for our wedding and would have no issues setting up things with the vendors. Then they sent me an email after I paid my reservation fee and refused to give me the address so I could coordinate with my vendors. When we requested a refund for the amount of the deposit since it is impossible to coordinate with vendors when you can't give them an address they refused. This company is horrible.

Trash everywhere upon arrival Trash everywhere upon arrival, late checking us in. Very few towels. The plumbing backed up Saturday morning. Maintenance arrived late afternoon. Septic tank was full. We couldn't shower or use the bathroom Sat or Sunday morning. When we checked out, the plumbing was still backed up. It was a mess. I am a licensed plumbing contractor for 50 years experience.

Do not rent from this company worst… Do not rent from this company worst cabin ever, these are not luxury cabins. I rented Elizabeth View II it was so nasty and dirty, the table look like they picked it up on the side of the road. Upstairs AC was broken, My husband and I went but cleaning supplies and it took us 4 hrs to clean it. Cleaning people never showed up. 12 person cabin only 2 face towels had to go buy towels before my family showed up, the 7 tv none worked. DO NOT RENT FROM THIS COMPANY, NOT LUXURY AT ALL. WOULD NOT MOVE US TO ANOTHER CABIN. BEWARE