This place is horrible and should not be allowed to rent cabins out The cabin was dirty the pool was dirty the hot tub was dirty the beds were barely made with no top sheets there was standing dirty water in the pool room the microwave didn’t work the ice machine didn’t work there wasn’t even enough rolls of toilet paper to accommodate the number of people we had or towels when you called to complain they said 2 to 4 hours and then they would never show up! It was a horrible awful experience and they charged us a lot and they only refunded $125 what a rip off this place should not even be open if they’re going to rent cabins out in these conditions! No garbage cans in any bathrooms either, pool pump filter went out as well. It was our family reunion for thanksgiving and I wish we had stayed somewhere else. We totally got ripped off.

Cabin was filthy without advertised amenities Cabin was filthy, nasty, and disgusting with raggedy old furniture. Blinds were broken, fireplaces didn't work, theater room was a joke, pool table was nasty, no coffee pot (was told to buy one), bed linen looked old and dirty, cookware was old and cheap, and the office staff were dishonest and rude. I will NEVER book a cabin with them again. Left after 1 night and found another cabin. They refused to refund our money so we disputed it with our credit card company and got a refund. The cabin was NOTHING like the pictures and the website was very misleading.

Never Again. Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.

Family of 3 rented the Black Bear… Family of 3 rented the Black Bear Rendez View cabin. The cleaning people were amazing (HK 12) JR and Kristy. We had an issue upon arrival, people refused to leave the cabin, during Hurricane Dorian. But, the office got that resolved and got the cabin cleaned. We truly enjoyed our cabin. All the amenities listed, nothing else needed. Office really took care of us!

Don't do it!!!!! Last year the bathroom was leaking over the kitchen. We didn't have any pots and pans. Cabinet doors in the kitchen were broken or missing. When we called guest services nobody ever showed up. Tried them again this year. We ended up having to cancel due to a death in the family and lost our entire deposit of almost $2000. This is a horrible place to get a cabin. I wouldn't recommend them to anyone.