I am woefully disappointed and have not… I am woefully disappointed and have not even checked into the cabin. My cabin was fully paid for with all associated agreements signed and completed. It is 30 minutes after my scheduled check-in time and the reservation company will still not release the address for me to arrange a grocery pickup. I did not request check in code and I am several states away and not even to the airport yet. This is not a security issue. This is poor policy which I challenged and challenged and still find absurd. You will soon find your company out of business Venture Resorts if you cannot move into the 20th century and your supervisors are belligerent.

terribly maintained cabin Extremely disappointed with the quality of our cabin. After several attempts to a manager the only resolve was new blankets. Floor boards are coming up from floor. Ceiling fan is falling apart. Months if not years of dust accumulated on decor. Mismatched curtains. Filthy deck. We have stayed with this company is the past. We were please, but this has ruined staying with this company. We will be looking else where. Only good thing about our cabin was the view.

No wi fi- we could not even use our cells to make calls Very dissapointed with your company. In almost 1 wks time you did nothink to fix our wi fi knowing we could not even call out or receive calls. You refused to move us to another cabin or refund us so that we may ho elsewhere.It was terrible to stay up in that cabin, with children in an unknown place and have no wi fi for us to connect and be able to make a call in case of emergency. Phone in cabin was not working eumither. If someone rents something then you should honor that. Thats what wr are paying for ! Shame on you guys...

This place is horrible and should not be allowed to rent cabins out The cabin was dirty the pool was dirty the hot tub was dirty the beds were barely made with no top sheets there was standing dirty water in the pool room the microwave didn’t work the ice machine didn’t work there wasn’t even enough rolls of toilet paper to accommodate the number of people we had or towels when you called to complain they said 2 to 4 hours and then they would never show up! It was a horrible awful experience and they charged us a lot and they only refunded $125 what a rip off this place should not even be open if they’re going to rent cabins out in these conditions! No garbage cans in any bathrooms either, pool pump filter went out as well. It was our family reunion for thanksgiving and I wish we had stayed somewhere else. We totally got ripped off.

Never Again. Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.