Listing on VRBO used to be a very easy…. Not any more. Listing on VRBO used to be a very easy process. Now putting up a new listing is a nighmare. I have spent over an hour trying to put up a new listing and I keep getting this error message for over an hour: "Try refreshing the page. We're having trouble loading this. Wait a moment, then try again." I tried calling the customer service number at 8:40 am on a Tuesday morning and received a recorded message that their offices are closed and to call back later. This is horrific customer service and a terrible website. How can the website have issues at the very beginning of the listing process for over an hour. This is not the first time I've had problems trying to put up a listing.

Exceptional stay Fantastic old home but interior redone really well. quite enjoyable especially new hot tub. great location in twenty nine palms. very close to north entrance to Joshua tree national park.

Warning ⚠️ Using VRBO to rent out your property? Absolutely not! It's a complete disaster. The clients they send are the worst, so never, under any circumstances, engage with them. After requesting to cancel the booking due to the house being reserved for 2 people but having 15 show up and throw a wild party with alcohol and marijuana, they won’t compensate for the reservation or the damage caused. They won’t even consider your complaint.

Shambles of a company I am of disbelief that a company with such awful customer service and shoddy processes exist, 1 star is an extremely kind rating. Our booking which slept 12 people was double booked and we didn't find out until we were nearly at the property. We phoned the host who advised there was already a family in the property. After speaking with VRBO who offered no assistance, no support and had no empathy for the situation, 12 people were left with no where to go. We are still waiting on a refund from VRBO weeks later even though this wasn't our error and it quite frankly ruined a birthday weekend. If you want to be disappointed, disheartened and out of pocket then VRBO is the company for you.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE ABSOLUTELY TERRIBLE CUSTOMER SERVICE! My partner and I booked a property for a couple of nights in Greece but after not hearing from the host we grew concerned. We used VRBO chat as a way to try and secure the reservation but the rep told us they would give us the hosts number to call. We told him that we dont ant to pay long distance fees and would like VRBO to contact a member of their website. The rep in the chat said we had to call VRBO customer support to issue a phone call. I told the rep again that I didnt want to pay long distance fees to call a rep to which the rep provided me with a phone number that he claimed wouldnt have long distance fees. TURNS OUR THERE WERE FEES! I have now been in a battle with VRBO over the past month trying to get some sort of compensation but I have gotten nowhere. They have FULLY ADMITTED TO THEIR MISTAKE and told me THEY ARE SORRY FOR THE MISTAKE AND THAT I HAVE TO PAY FOR IT. I told them this wasnt acceptable to which they said they will have supervisors look into it. But the longer this drags on the more I am convinced they are just going to drag this on in hopes I stop contacting them. DO NOT USE VRBO, THEY RUN A TERRIBLE BUSINESS.