Terrible Company This company needs striking off. They are on watchdog right now. Clients are going to properties booked with Vrbo abroad only to find it does not exist or is closed. Criminal!

Poor Communications - Awful Communications 7day break in Tenterden Kent paid in full weeks ago - been waiting for the key code to get in to the property on this coming Monday the 29/4/24 been told by VRBO a number of times will get the code now the problem has allegedly been passed to the HOST, however no reply from her either - so we are off down the motor way on Monday without any idea of how we can get in - Yet another example of companies using APPS instead of humans in customer services

your customer service agents are… your customer service agents are useless as the mammalary glands on a eastern North Carolina pig. they are arrogant, ignorant not helpful and irritating. if we ever cancel, that will be why. supposed to get paid today. renter paid 7 days ago. yesterday vrbo says you get money tomorrow. today they say you get money in 7 business days. someone is lying

VRBO bad service and no help in emergencies VRBO has shockingly bad customer service. When we arrived at our destination- with confirmation of the reservation- we contacted the owner as we had not gotten arrival info. The owner told us he had taken down his VRBO account and removed his property from the site months ago. (!) When we called VRBO for help they gave us the run around and left us waiting for 6hrs. Before putting us into a 2nd rate hotel for 2 days. They said they would get us another apartment which they did not (this after at least 30 conversations and 20 emails). Then they left us Literally on the street with suitcases and no where to stay. They told us to find our own place and they would “reimburse us”. Clearly- we did not trust that they would reimburse us as they never offered to do so with the $1,000 we had already given them. So - VRBO does NOT have your back when a rental reservation falls through. I am Writing this standing on the street with my suitcases around me and with no where to go. I am still waiting for a solution that does mean shelling out more $ or staying in a bad hotel. I will never use them again - and I will write this bad review on every site I can find to do so. Case number: 126670322

Impossible cancellation process Impossible cancellation process. I tried multiple times to cancel my reservations within the alottled time. No reponse from propery owner, chatted with an agent who said she would cancel the reservations, this never happened. Called VRBO multiple times and was cutoff with no explanation. 2 weeks later, I still don't have a confirmed cancellation or refund of $600. I have rented multiple times with AirBnb and never had any issue. This feels a bit like fraud. I will never book with VRBO , and neither should you.