Great housing, bad services. The house is very nice, pool is great. However, there is clearly a problem with their service. The check-in office and housing services are 2 different entities, which makes everything complicated. Cleaning is NOT included, so you have to ask for it. Unfortunately, despite being an expensive service, we had to ask them to come back as it was far from being acceptable. We had to ask for pool cleaning to come back as well, since it has not been done properly neither. Finally, upon departure, we reported a lost item - a stroller, and we knew precisely where it has been forgotten. To my surprise, they came back telling me they did not find it. I believe they did not even search

Scary but Great I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

We stayed in July 2018-Lasso Dr We stayed in July 2018. Great place to stay & love the atmosphere & water park onsite. We did have an issue with the house we were in & had to be moved to another one because of a toilet overflowing. The 2nd home didn't have the hot tub or some other features that we had in the 1st house. We also wanted some type of compensation for the inconvenience or reduction of our invoice & didn't get anything. I'm hoping the sales person that worked with me will eventually provide a lower rate when we may book again.

VILLA OK....BUT FOR:: Inside of villa was great and very comfortable. Pool was adequate and clean with loungers and comfortable outside table and chairs. Fins restaurant very good AGAINST: Broken and dangerous garden furniture left in garden. Children’s play area overgrown. Phone not working. Entry code for villa given was incorrect and we only got in by accident!! Games room a joke. Overloaded with items making it practically unusable.. The resort “concierge” needs to be looked at as the people manning it are not very helpful and treat you as a nuisance !!

Great location Great location, nice accommodations. We have rented at Encore 5 times. One issue that causes us anxiety every time is pool heat. We are happy to pay for pool heat. But, as we have zero access to the temperature settings, the pool is often too cold to swim in.