NOT AN ENJOYABLE STAY I wanted to let you know that when we arrived last night we did find the house in better condition related with cleaning issues. But the problem with the cable company was not fixed at all. It’s impossible to seat down and watch tv. I sent an attachment with 3 photos of the problem with the time when where taken to show yoy that the problem was never fixed. we spent 1 night with terrible sheets in Two of the rooms and they came to change the bed sheets at 9:30 pm the next night. We found Kids toys in three of the rooms and 2 dirty towels. ( this was never cleaned by you) i told them about the cable issues not being able to watch tv and it was never fixed. If you would had told me from the beginning that I Was not going to be able to watch TV In any room of the house i would have stayed somewhere else. we really had a terrible experience. i had stayed with you 3 times before this one and i never had this kind of probblems before. i spent 2 days on the phone tryng to make everythig better.they came to see the house and they apologized but they fixed one thing but not the other 3. the pool was dirty, the second day i told them and was never cleaned. Thanks for the refund of $177.08 but absolutely doesn’t justify what we went through. It is with Absurd to think that amount it’s going to make our stay better. i definitly wont be stayng at encore resort again.

Great housing, bad services. The house is very nice, pool is great. However, there is clearly a problem with their service. The check-in office and housing services are 2 different entities, which makes everything complicated. Cleaning is NOT included, so you have to ask for it. Unfortunately, despite being an expensive service, we had to ask them to come back as it was far from being acceptable. We had to ask for pool cleaning to come back as well, since it has not been done properly neither. Finally, upon departure, we reported a lost item - a stroller, and we knew precisely where it has been forgotten. To my surprise, they came back telling me they did not find it. I believe they did not even search

Terrible, avoid at all costs!!! I stayed here last year so hopefully things have gotten better. However, almost anything that could go wrong did: -the pool and hot tub were not heated upon arrival (as requested and paid for) and it took 12 hours to heat up. They turned it off two days later even though we were there another two days and we had to wait another 12 hours. Doesn’t seem like a big deal but when you come back from the parks to relax in the afternoon and the pool and hot tub are freezing and your kids are super upset, it becomes a big deal. Especially when it happens twice in five days. -the free transportation didn’t really exist (it was always “full”) and so we booked transportation through Encore. There was confusion, a manager yelling at a driver. Multiple calls not knowing when to pick us up, etc. even though it had all been pre-planned. I probably had to make 20+ calls to the company regarding issues with the transportation. It’s not really how I wanted to spend my time which is why I booked, and confirmed everything in advance. -the door entry code was changed the day before we left and it took over an hour to get it fixed resulting in the two very tired grandmas (who came back early to rest) being stuck outside in the rain for the entire time. -there was no hot water in two of the bathrooms. -my husband walked to the “market” one days only to come back with rotten apples and stale muffins. - the kitchen was poorly stocked. -I called and complained multiple times and wrote an email after the experience with no response whatsoever. It was TERRIBLE.

Mediocre Went for a meal with friends this evening to celebrate a birthday meal after it had been highly recommended. Sat at our table and handed a drinks menu and told they had no food menus available and would come back to us when they had. About ten minutes passed and the waitress came back with the menus - passed them to us and then walked off, not asking if we wanted to order drinks. Came back a while later to take a drinks order which we gave her and said that we were ready to order to which the waitress replied that the kitchen were not ready to take our order. We seemed to be waiting ages for our starters then the manager came over and said our food would be out next. The prawn starter and the soup was fine but the koftas were dry, no one checked at any time if the food was okay. Mains arrived and 1 of our party ordered steak which he said was nice and the 3 of us ordered the smashed burger. What arrived was really mediocre, plastic cheese and cheap fries and a tiny pot of mayo. Really not good and wouldn’t recommend. Also the website offered a Friday deal 2 courses for £18 from 5 til 9 which wasn’t offered so we were also overcharged. Never normally leave any reviews but this time felt I had to - no one at any time checked in to see how our experience was and previously working in the hospitality industry this is a given as any issues with quality of food can be rectified timely

My family was scheduled to stay at… My family was scheduled to stay at Encore Resort at Reunion from July 12th - 19th. But, we left July 14th at 12 am with a promise of a full refund after the horrific stay. The reason that we left the establishment was the house was extremely hot due to the broke HVAC unit, infestation of roaches throughout the cabinetry and poor to no internet connection on tv’s making it impossible to watch tv. The initial temperature in the upstairs portion of the house ranged between 84-88 degrees. The first floor temperatures ranged between 79-84 degrees. They attempted to fix the issue by putting portable air condition units in the windows. This 1.7 million house had 10 portable air conditioners in the window and fans everywhere to facilitate the movement of air throughout the house. Despite the attempt the house never got below 78 degree look at the picture I have of the staff member standing at the Thermostat. They also attempted to mitigate the infestation of roaches with pest control but at night the roaches ruled the kitchen. I have picture of the dead roaches, I have pictures of the window units and poor connection tv’s. My family was promise a full refund of our money because of the poor slum lord condition we had to dwell in. After a week of phone conversations today I was told by a representative that I would not be receiving a refund. So, now I’m being stuck up for my money after living through that nightmare. Florida and Orlando is supposed to be a nice family orientated area. I still believe it is but do not stay anywhere on Encore Resort at Reunion, especially at 260 Clawson Way Kissimmee, FL 34747, United States this was the disgusting house address. The staff was rude, showed no compassion or empathy for destroying our vacation. Additionally, my family had to come out of pocket to stay at another resort for the remaining of our time in Orlando costing us thousands. Please do not stay with Encore Resort at Reunion.