We stayed in July 2018-Lasso Dr We stayed in July 2018. Great place to stay & love the atmosphere & water park onsite. We did have an issue with the house we were in & had to be moved to another one because of a toilet overflowing. The 2nd home didn't have the hot tub or some other features that we had in the 1st house. We also wanted some type of compensation for the inconvenience or reduction of our invoice & didn't get anything. I'm hoping the sales person that worked with me will eventually provide a lower rate when we may book again.

THE WORST CUSTOMER SERVICE! THE WORST CUSTOMER SERVICE!! NEVER AGAIN!!!! JUOVANI THE SO CALLED "MANAGER" IS RUDE AND HE WAS SUCCESSFUL AT ONLY ONE THING, RUINING MY VACATION.

We really wanted to love Encore Resort but... We really wanted to love Encore Resort and make it our yearly family vacation go to spot. Unfortunately, the customer service lacked. As we toured our home upon checkin, the swimming pool was filthy. Besides your typical loads of floating love bugs and debris from the trees, the bottom of the pool was orange/yellow in color and looked unsanitary. At this point they should have just put us in a different home. Instead after 4 out of 6 day stay and going back and forth with management they finally got someone out to clean it. 4 days out of stay was ruined for the kids who could not utilize the pool. A small inconvenience turned into something huge that ruined our stay with them and was a total disappointment for the kids. Management kept giving us excuses and blaming the weather and finally told us "once you receive the home we are not responsible". Terrible way to handle this and we will NEVER be going back. All this because they didn't want to provide any compensation for the inconvenience.

This was our repeat stay This was our repeat stay. While first year was awesome, the property and service wasn't same this time around. The house looked like any other property in the area, run down, cheap furniture etc. We had asked for Pool and Grill at the time of booking. The pool never came on and grill had no propane tank, no utensils. Most likely will not go there again.

VILLA OK....BUT FOR:: Inside of villa was great and very comfortable. Pool was adequate and clean with loungers and comfortable outside table and chairs. Fins restaurant very good AGAINST: Broken and dangerous garden furniture left in garden. Children’s play area overgrown. Phone not working. Entry code for villa given was incorrect and we only got in by accident!! Games room a joke. Overloaded with items making it practically unusable.. The resort “concierge” needs to be looked at as the people manning it are not very helpful and treat you as a nuisance !!