Wingate is a wonder hotel great… Wingate is a wonder hotel great customer service. Rooms are very clean

From hotels to vacation rentals, they provide a seamless booking experience. There is an extensive selection of accommodations that cater to various preferences and budgets. -

Be careful Although the hotel I went to did not have a record of my booking, and I had to pay again for my room, I did receive a full refund from Guest Reservations.

Residenza style hotel Rome booking Hello I booked a room for a hotel in Rome from July 25 till July 28 2024. I agreed with the rate of 207 euros breakfast included per night. I was convinced I was booking via the official hotel site but once I paid I received a confirmation from an American site charging me an additional fee of 254 euros for coverage fee?? This is more than 40 procent on the total amount of 621 euros. I will be charged with 875 euros for 3 nights and the room isn't even situated in the hotel itself. The hotel confirmed me they don't receive any fee from your organisation. Why would I as a European (Belgium) book on an American company websitz? I already have sent 3 days ago mails at customer care of your company but no reaction so far. I ask you to refund the excessive unacceptable coverage fee of 254 euros. The hotel I booked is argentina residence style hotel. I still haven't received any response. Thanx for response. I will rate higher if we can come to a reasonable coverage fee from your behalf. Thank you very much for the refund. It took some effort from both sides but I'm very happy with the positive outcome

Avoid Guest Reservations !!! I googled a hotel in Newcastle UK the top result was the hotels name with guest reservations.com following it. Which I did not realize was a stand alone company. The room rate for 2 nights was shown as £229. The next screen had a 10 minute countdown timer to suggest I had to enter all my details within the time limit to get this rate. The confirm details button was on purpose positioned above the section showing the full price which had changed. Under the pressure of the timer and not thinking to scroll past the confirmation button I was then charged £457.11 !!. I only saw the price when I checked my credit card. Thinking I had booked direct with the hotel I called and was told the rooms were booked via expedia at a cost of £271. Trying to contact Guest reservation.com on a Saturday proved useless instead the automated line bounced me around and in frustration I said I wanted to cancel as I could not get an option to talk to someone. Turns out my booking was non refundable. I used the contact page to send 2 emails, received no answer and finally I managed to call and was told the policy was clear, the reservation is non refundable and they could not reinstate a booking after a cancellation. So £457 gone and no room either.. Absolute robbery from the way the website used the hotels name to the way the price was displayed, and the pressure selling tactic and hiding the full price below the confirmation button. Three days after posting this review I was contacted and a full refund was given. Thank you Guest reservation.