Great location and facilities Great location and facilities. Clean and comfortable. All staff very helpful and obliging, especially Aki. Thank you!!

Outstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.

I landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.

Overcharge This is a review, that to be fair is an ongoing review and I will update hopefully to a 5 ☆ if it is resolved immediately. I have written to the customer care email this morning and am waiting for a response. Update.. I cancelled the booking as per their terms and conditions and a full refund has been done. I have been overcharged by nearly a multiple of 3 (circa £1014 depending on conversion rates used)for a family hotel booking, as against what the charge should have been. I have screenshots of the website that I used to book and the booking I made. I have asked the customer care dept to either cancel the booking completely and refund my credit card or better still cancel the payment charge as it is sitting in pending on my credit card account, and we can start again, or refund the difference from my actual booking as opposed to what they have charged me. I will update when I get a response, hopefully we can resolve immediately as I need the overcharge to book flights and hire car.