A T
AEI landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.
Catherine Cooper
FRBeware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!
S Meier
GBBe careful Although the hotel I went to did not have a record of my booking, and I had to pay again for my room, I did receive a full refund from Guest Reservations.
Robert Degenhardt
DECheck for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.
Michiel Ybema
NLA lot like a scam Let's say it's a lot like a scam, I'm afraid. These guys make it look like you're dealing with the hotel itself and show reasonable rates but then add a fee (in my case 36%!) at the last step while you're logging into your credit card app to approve the payment :( I got no response to my complaint within 24h (as they promised) and impossible to reach them by phone. However, after 3 days they did respond & refund the fee right away: I appreciate that.