unresponsive customer "service" I ordered an Odin Hammer. They sent a Thor. I returned it using their ups label.They won't refund the money until they receive it. Got lost by UPS. Now no response to repeated enquiries. reported to BBB. Will contest charges on CC.

Excellent training equipment with great design At first I wasn't sure because I preferred to buy at the more established sport brands but the extraordinary design of the Thor Kettlebell convinced me to give it a try. The shipping process went smoothly and the products arrived on time. I am happy with the quality of the products and they really motivate me for my daily trainings. I even ordered another one as a gift for my friend.

Worst customer service experience ever. Worst customer service experience ever. Ordered 2x45lb 2x25lb 2x10lb rubber weights. I received both 45s but only 1x25lb and 1x10lb… no biggie. I enquire about when the next 2 will ship out, and I get radio silence for much longer than I should have. After about 2 weeks of no contact, they refund me the 2 plates and tell me to order again to complete my order. I tell them the customer service experience has been terrible, and I would just like to return for a refund all plates. They do not respond for another 2 weeks. I had to initiate a charge back because of this tomfoolery. They get back to me after 2 weeks and give me a single USPS label. Great. I take it USPS to return it, unload the plates and package them on my own dime… USPS doesn’t take packages over 70lbs and I need separate labels… are you kidding me? I ask for more labels. Weekend passes and I get them. Go back to USPS and these clowns have me a FEDEX label… so now I have 1 USPS label and 1 FedEx label. Absolutely insane. Terrible company, with a shipping and customer service department ran by what I can only assume to be wild chimpanzees.

Ordered a product of 4 Feb Ordered a product of 4 Feb. Item still hasn't shipped. Reached out to customer service email in three occasions. Zero responses.

Horrible customer service Horrible customer service! It’s 5/10, I ordered a kettlebell late January. I’ve requested an update twice both times it took 3-4 days to return my message. My request for a refund was flat ignored! I had to result to a Facebook comment which magically disappeared within an hour instead of addressing the issue! Stay away from this company!