Customer Support After receiving my first order I ordered some additional bands and door holds. When I received the additional items there was one door hold missing. I contacted the customer support team and they quickly sent the additional door hold. I like the products and am very satisfied with their customer support.

Bad logistics According to the Innstar web page INNSTAR® products are stored and distributed from our warehouses located in the United-States, Canada, Denmark, Germany, China, United-Kingdom. I live in Denmark but still the product was shipped from Chenlong in China. This not only resulted in extra import tax, a severe handling fee from the tax authorities - but also 12 days shipping time - all in all from the time I ordered til is was delivered it took 20 days. That's just not good enough

Shipping address issue/ received one month late I ordered a full body workout on November 17 and received an email that it was delivered November 22. I never received the package, so I emailed Innstar to see what the issue was. They stated that the address was correct and I would have to contact FedEx to resolve the issue. Per FedEx, the shipper put the incorrect address and was delivered to a completely different address. FedEx sent me a screenshot of the mailing information which I forwarded to Innstar. December 21st I received my workout equipment. I am satisfied with the product, however the hassle and time put into solving Innstar’s glitch was very frustrating. I feel that if I put the correct address, it wasn’t my duty be tracking down the package. Also it shouldn’t have taken a whole month for them to resend me another package when I put the correct address. Very frustrating but I can say once the equipment came I was pleased.

It took forever to get here It took forever to get here. I had to leave am honest, but bad review just to get them to ship my order. Once it did arrive the box was badly damaged and open and missing 2 of the elastic bands, one of the door stoppers and one of the rubber handles. If I could leave 0 stars, I would.

Attention, they are SCAMMERS! I have ordered the workout package from them. 2 weeks have passed and no order was sent. I contacted them several times and each time they promised to send the order but they didn't. I received no tracking number from them. I asked for a refund which they completely ignored. In the end, I had to dispute the payment with my bank in order to recover the money. I advise everyone to avoid this merchant.