Bit slow on the delivery 2 weeks after purchasing my rower and only one part of the package has arrived. After reading reviews of others it sounds like this is a common problem. I only brought this rower as they said it was a 3-7 day delivery. Marketing ploy. Customer services are quick to respond but they advised me to be patient. I hope I don’t have as much trouble getting my money back as others 😟 28/01-Update, I contacted customer services again and they arranged for another item to be shipped which arrived today. They also gave me a free mat. I haven’t set it up yet but am feeling much happier with the service

Stay away from this company. You may spend more elsewhere but use a reputable and history proved sales. With many emails back and fourth from the Customer services, I took the plunge. I was told it would be 2 months for delivery. I paid for the rower in May, July came should be seeing the rower. I got 2 planks of wood, used with fragments missing around where the rower bolts together, greasy hand prints and dis-coloured everywhere. 10 days later and still no 2nd parcel. Looking on the DPD website, it says still not given by the company. Stay away from this company, I am getting my credit card company to get my money back. They give you the false sense of security that you will get a copy of the WaterRower but for less, I got 2 planks of wood and 2 months without my money.

Bad experience - order cancelled... I wanted to order one of these, placed my order and paid...but unfortunately i received an e-mail (from a chinese guy) that due to "some matters over in their warehouse in Germany", they are not able to send the item and canceled the order #5850 immediately. Asking why, he answered that due to their "warehouse problem" they couldn't send to my address...whatever this means. So not really the best experience and i really doubt the seriousness of this company.

Topiom Water-Rower: A great buy After a lot of research into buying a water rower I came across Topiom and their product + reviews looked great. I'm glad that I made the decision to purchase one of their rowers. I've owned it now for about a year and it's been so easy to use and very good build quality. There was a slight issue with the seat which tore (I put this down to my usage as I use it pretty much every day), Topiom's Customer Service were very helpful and agreed to replace free of charge. Can't recommend Topiom enough.

A decent looking rower BUT... A decent looking rower, much like ‘Waterrower’ but the sensor is not accurate with regards to distance and it does not show total number of strokes. Not good if you are trying to beat the last time you used it. I tried to contact Topiom customer service who weren’t at all helpful and eventually told me they don’t sell spares.