CHILLPOD has the WORST customer… This Company has the WORST customer service and zero integrity when it comes to return policy and warranty claims. After waiting weeks to get a return address, I returned an un-opened order on 8/30/23 and someone from the company signed for it at 9:07am PST I finally received an email from Chillpod on 10/5/23 stating that they didn’t receive any of the paper work (receipt, order#) although it was clearly attached jpeg and also embedded within the email chain. Then received another email a week later stating they now have the information (although) I didn’t send any other corresponding email since 10/5/23 to say they will process my order/claim and issue a refund within a few days! It is now 12/22/23 and I STILL HAVE NO REFUND for my Chillpod product! As many have already stated, DO NOT DO BUSINESS with this company! There are other ice bath companies with incredible customer service and still priced very competitive. As others have said, STAY AWAY from this company!

The chill pod does not keep water cold… The chill pod does not keep water cold for much time at all. Maybe 2-3 hours. I put 3 gallons of ice in after adding very cold water to begin with. Within 2 hours there was no ice and the water was very tolerable. We keep it in complete shade. I would need to add A LOT of ice daily to even make it useable. Very poor insulation.

What a fantastic bit of kit What a fantastic bit of kit. I have set it up in the garage so I can get straight in after a treadmill or strength and conditioning session. I am 6ft 3 and there is plenty of room for me in the pod. I absolutely love it. It is the best way to start the day.

***DO NOT BUY!!!*** Product leaked the… ***DO NOT BUY!!!*** Product leaked the first time I filled it. Reached out to customer service, responses have been super slow, I explained the entire issue in my emails, only to have the rep ask me what my issue was. I have logged a formal complaint through the Better Business Bureau and notified this company I have done so, WITH PROOF of complaint, and still no response. Don’t waste your time or money. This is a scam company for sure. I am so mad I didn’t do my due diligence before purchasing.

Paid the shipping cost to return the… Paid the shipping cost to return the product with pictures and all. It's been over 4 months, and Abdul informs me via email that it's in escalation that he has a reminder to the finance department. It's not looking good. I will still pursue this based on principles, and will report back if I get my refund.