I have used it everyday I have used it everyday, being a multi sport fanatic, it has helped me cool down and recover. Had it nearly two weeks, and it’s great. even 6”4 92kg, I can fit in and still have space to move.

Still waiting? Ordered over a week ago. Still hasn’t shipped? Might want to revisit how they are getting or not getting their product in customer hands in a timely manner. Response to Chillpod. According to USPS shipping label has been created on 3/27. USPS has not received the item. It is April 4th. You sent a review product email before item is on the customer’s hands. Order being processed vs. shipped are 2 different things. Minimally if the item has been shipped, better communication would be nice.

How hard is it to ship an item in 8 days? Apparently, very. I placed an order got notice it processed and shipped, but 8 days later USPS still hasn’t received the item to ship. I am attempting to cancel my order and I have disputed the charge with my credit card company.

Horrible Customer Service This was purchased as a gift. Item took over 6 weeks to be delivered, with no communication, other than it shipped. Leaked during first use. Have sent several emails with the template respose: CCan you please tell us if the leak was there upon arrival? Also, please send us a video highlighting the issue. We will reship you a new one for free." I have received this response 3 times, after I have replied with my answer and pictures. I really wanted this to work, but the customer service is horrible.

Terrible - the worst This company is awful. Do not buy from them. Shipping took so long, and I had paid for expedited shipping. It arrived, my husband barely opened the packaging before concluding it was cheap. We didn’t even bother opening the chiller. It took them nearly two months to send me the address to return, “free returns” means you’ll pay shipping and they reimburse you. Their website says 90 days free returns on the product page, but then when you navigate to the return policy page it says 60 days. They didn’t even get me labels within the 60 day window. I’m still waiting to see if they refund me. If not, I have saved all emails and will pursue litigation. I’m so angry with their terrible customer service.