So far this treadmill is great! So far this treadmill is great! There are a few things I wish would be better but over I think it's a super solid treadmill for the price. If I was to make it perfect, I wish the speakers were a little bit louder. The knobs to increase or decrease incline and speed are super easy to move so I have been finding myself brushing up on them when running and having to adjust them back to my desired settings. The tablet holder moves a little bit and makes noise so that's kind of annoying also. Aside from those things though it really is great.

Great treadmill We ordered a treadmill from Horizon and it arrived within a week. Great communication throughout the order processing, shipment and delivery. We're only a few days in of testing the treadmill itself, but so far I'm impressed.

Product, Price, Reviews, Website Product and Price (plus favorable customer reviews) made sense for me. Moreover, the website was clear and easy-to-follow all the way through to confirming the sale.

Easy to navigate website Easy to navigate website, good deatails on products, easy to order or follow through on order if needed, timely, professional, friendly customer service support

I was sent a defective bike I was sent a defective bike. I called customer support and was passed back and forth for about an hour. Their solution was not to send me a new bike but to put a “fix” on equipment that was never used. This tells me it a known problem and that they don’t back their products. Also, if you want to return the bike then it will cost me $155 and. 20% restocking fee. Ridiculous!! I asked the company to call me and was told oh we don’t do that. What kind of service is Horizon running…not a good one. The only reason it has 1 star is because it’s required. Do not purchase from this company! I am still having to deal with this 5 days after reaching out the first time!