Easy to navigate through website Easy to navigate through website, able to read good and bad reviews, all together purchase was pleasant so far, we will see how it goes from here. website 5 out of 5 stars.

Highly Rated The T101 is highly rated and it was easy to purchase from Horizon.

CS was very helpful CS was very helpful. Walked me through the process of ordering and answered my questions.

Treadmill showed up broken. Treadmill showed up broken. Drive belt pulley is not connected. Motor not connected properly Parts were mailed to repair it after talking to two different people Can't get the service provider to return my calls today

I was sent a defective bike I was sent a defective bike. I called customer support and was passed back and forth for about an hour. Their solution was not to send me a new bike but to put a “fix” on equipment that was never used. This tells me it a known problem and that they don’t back their products. Also, if you want to return the bike then it will cost me $155 and. 20% restocking fee. Ridiculous!! I asked the company to call me and was told oh we don’t do that. What kind of service is Horizon running…not a good one. The only reason it has 1 star is because it’s required. Do not purchase from this company! I am still having to deal with this 5 days after reaching out the first time!