Bike is fantastic, required membership plan is a dealbreaker for me The bike is absolute fantastic and I have not one bad thing to say about the quality of the bike itself. However, there is a membership plan you have to subscribe to just to use the full experience of the bike. This adds for German customers 39EUR per month on top of the high expenses for the initial purchase and makes Onepeloton simply unattractive from my point of view. You have tons of classes in this membership plan, but I just want to use the bike. I have just contacted the customer service and asked for downgrade options, and they confirmed that I have to stay in the highest plan if I want to track heart rates, set complex goals etc. This is outrageous in my eyes and I cannot believe they can get away with it. Instead of running programs like "Peloton Certified Refurbished Bikes", that I understand as an desperate effort to reallocate used bikes from inactive or otherwise lost customers (like me, happy but seriously unimpressed with the subsequent cost) - maybe Onepeloton should change a business model that feels like an absolute overreach to me.

From the time of purchase to delivery… From the time of purchase to delivery the service has been exceptional. I had absolutely no issues I’ve thoroughly enjoyed my bike these past two years. Today I have not had any issues. I do, however have the seat post that was recently recalled, but I’m not worried and continue to ride my bike until that part comes in.

Love my Peloton Beyond the physical benefits, my Peloton bike has been a sanctuary for mental health. The convenience of hopping on the bike at any moment has allowed me to use exercise as a way to relieve stress and clear my mind. Love all the instructors - especially Robin, Emma and Cody!

Instructors are great and have distinct… Instructors are great and have distinct enjoyable personalities. I mostly ride but have also been enjoying the workouts on the app. Workouts are challenging. Love the power zone rides and enjoy the live classes when I have time to participate.

Unrealized potential. Peloton captured my exercise routine completely for a few years. The quality of the rides and instructors was great. I really enjoy the classes. Unfortunately this is a product with unrealized potential. One of many suggestions: if you’re going to allow or encourage followers and friends to connect do something with it. Build community. Chat functionality during the ride, syncing up for pre care group rides, friendly challenge based competitions. You guys way missed the mark on social connection. I thought peloton would be my primary exercise forever, but I get more out of going to a spin class at the gym. Do better.