From the time of purchase to delivery… From the time of purchase to delivery the service has been exceptional. I had absolutely no issues I’ve thoroughly enjoyed my bike these past two years. Today I have not had any issues. I do, however have the seat post that was recently recalled, but I’m not worried and continue to ride my bike until that part comes in.

185 week streak continues By and large, I avoid online exercise as it robs me of a chance at social connection and motivation. The one bi exception is Peloton. The content and connected experience are brilliant. I'm now on a 185-week streak of doing something with Peloton each week -- I can't say I've ever stayed that engaged with anything for so long except for breathing, eating and sleeping! Peloton is now a vital part of my life.

I love my new tread I love my new tread! It is my 3rd Peloton product and I decided to make the purchase based on how much joy I get from riding both my original bike (located in on our home on the West Coast) and my bike+ (located in our home on the East Coast). I have never been a group exercise or gym person, but the experience I have with the live classes and on demand classes is truly positive. The instructors are positive, encouraging and real! I GREATLY appreciate being able to get on my bike or tread and feel like I'm part of a caring community. I don't want to hear about politics, religion, or upset and they all do an awesome job of steering clear of all of those!

Bike is fantastic, required membership plan is a dealbreaker for me The bike is absolute fantastic and I have not one bad thing to say about the quality of the bike itself. However, there is a membership plan you have to subscribe to just to use the full experience of the bike. This adds for German customers 39EUR per month on top of the high expenses for the initial purchase and makes Onepeloton simply unattractive from my point of view. You have tons of classes in this membership plan, but I just want to use the bike. I have just contacted the customer service and asked for downgrade options, and they confirmed that I have to stay in the highest plan if I want to track heart rates, set complex goals etc. This is outrageous in my eyes and I cannot believe they can get away with it. Instead of running programs like "Peloton Certified Refurbished Bikes", that I understand as an desperate effort to reallocate used bikes from inactive or otherwise lost customers (like me, happy but seriously unimpressed with the subsequent cost) - maybe Onepeloton should change a business model that feels like an absolute overreach to me.

The Peleton instructors are great The Peleton instructors are great. They make me feel like I matter. Their encouragement is fantastic. With the system, I love that there are lots of choices to find what I want to work out to on any particular day. For example, I can pick my time and type of music, or be even more specific, like search for a Disney ride. Everything together really makes riding enjoyable and keeps me coming back.