Great prices, quality items, poor communication. I placed my order and received no communication other than receipt of my order until Trek contacted me directly informing me that they had mixed up my order with an order meant for a store in Napa. To make a long story short, Tonja, the representative at Trek was very friendly and helpful in getting this straightened out. Throughout all of the confusion, Summit Bicycles didn't contact me once. In fact, I was quite surprised to see a packing slip with Summit Bicycles logo on it, as I had gotten the impression that they weren't involved in the process. As far as good points, They did have the best prices for my items, and the items I ultimately received were exactly as ordered. Given the choice, I would probably try to order directly from Trek next time.

They suck They suck. I ordered parts from them. They are the wrong parts. I need to return them but have left numerous voicemails and sent numerous emails with no response. Avoid them at all cost.

I am amazed by professionalism of Summit bicycles. I can't even express enough how I am satisfied with Summit bicycles' help! Their customer support is outstanding. I was ordering a bike as a gift for my husband's bday, and need it to be shipped to LA. Chris helped me with that order and shipping so I could get the bike when I need it! The whole process went smoothly I didn't have to think about it or worry. I am really amazed by that kindness. If I could give them 100 stars review, I would :D Thank you!

Slow processing /shipping While the price and product is great it took 2 wks. just for my order to get processed and shipped…..and that was AFTER I had to call their customer service voicemail. Will not be ordering from here again.

i love my new streamers summitbicyles is a great company,they sent my streamers very fast and no shipping fee......these are electra leather streamers,they fit right into the end of the handlebar grips.they make my scooter look so cool.i will order from this company again......