I bought $10000 worth of Eqipment two… I bought $10000 worth of Eqipment two years ago from Gym Source in large part due to their promise to service Eqipment. There is no service in florida apparently. Buy from another company.

Sold us a damaged/faulty unit that can’t be repaired In April 2017, my husband and I paid $5600 for a Cybex elliptical from GymSource (Tarrytown Road, White Plains). Since we got the unit, it has been making an excessive amount of noise (clunking with every pedal stroke). We’ve had it serviced by Gymsource approximately 15 times, to no avail. I asked to have the unit replaced, as they have replaced almost every piece they say could be making the noise, but it’s still ridiculously loud. The store manager refuses and tells me to contact service. The last time I called, they told me the warranty was about to expire and that even though we’ve had ongoing service problems, they cannot extend it. So now we are stuck with a unit that makes a ton of noise, apparently can’t be serviced, and if we do want it serviced we will have to pay for it. I would NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

BEWARE!! BEWARE!!! I purchased my treadmill and in 6 months after install needed repair. I had a horrible time getting anyone on the phone and to respond. When I finally did get techs to come here they misdiagnosed the problem and it took forever to get parts. They then put it back together 3 different times improperly over 2 months! Missing nuts and bolts, the heavy machine installed on top of the power cord, wires left loosely unattached and improperly installed that I was later told was a fire hazard as it was near the motor. One phone call to the manufacturer of the machine and I got another repair team here ASAP, Gym Tech. Within a week I had all new parts, and repairs done efficiently and effectively that Gym Source could not seem to get, in fact made worse with each visit, over months!

bought a true m50 elliptical on 3/4/17 … bought a true m50 elliptical on 3/4/17 made a nocking noise right away service came on 3/9 said it needed bearings ordered bearings service tech replaced bearing on 3/31 still making same noise tech started spraying everything to quiet it up retightened everything still making noise tech was frustrated and said he is done working on it and if i was old and hard of hearing it would not bother me.said i should get a new machine.called gym source when tech was here and let them hear the noise.he said there is something drastically wrong with it.and he was going to e mail somebody a nd they would be getting in touch with me.still waiting its been 3 weeks if it can't be fixed i would like a new machine or my money back

DON'T USE THEM! THEY DO NOT STAND BEHIND THEIR PRODUCT!I purchased a $4,000+ Bodycraft U1000… I purchased a $4,000+ Bodycraft U1000 Upright Bike from Gym Source, located on Railroad Avenue in Greenwich, CT. The purchase experience was wonderful, and then the bike was delivered. Within hours of delivery, I noticed the base of the bike was terribly scratched. I immediately contacted the sales representative, who then contacted his logistics team and then supervisor. His reply was, "Are the base scratches on the metal or top plastic portion? If on the plastic, I see my floor model has similar swirl-like scratches on it too. This might be from putting your sneaker on it while getting off / on. Instead of shiny plastic they should have a matte finish or metal steel." Really?! Accusing me of causing the damage? Who does that?! Net, net, they did absolutely nothing to repair the bike! Pass the word, I know I will. Signed a VERY unhappy customer.