Had a HORRIBLE experience with Gym Source in White plains Had a delivery of a home gym. One of the 3 guys there was very rude and threw 45 pound dumbells on our floor as he was removing our old home gym. We complained to James at the White Plains store and he said someone would call us back and we received no call back or follow up on the incident. We also received no instruction manual or warranty information on the home gym we purchased. We had bought a treadmill from them in the past and the guys that had installed the treadmill had stripped the screws when I was moving. When i notified them of this they still charged me to have them come out and fix the issue that they had caused. I am very dissatisfied and will be taking my business somewhere else in the future.

Absolute scam Absolute scam. I placed an order on April 1, when my card was charged immediately. I should have recognized the red flag then. Usually, you should only be charged when your order ships. After not hearing from Gym Source for several days I tried MULTIPLE times to get in contact with someone to get an update on my order with zero response. It wasn't until I finally attempted through the website when someone reached out only to tell me my order was back-ordered and wouldn't ship for months. She said she would cancel my order and refund, but have since heard NOTHING from them, and have not received a refund. I am livid.

The Saleswomen was very patient & knowledge The Saleswomen was very patient & knowledgable regarding the equipment. She prepared estimates and made follow up phone calls as well as sent texts. I believe she gave me the best deal available. The delivery personnel were supper as they took their time and explain everything once the machine was assembled.

THE WORST CUSTOMER SERVICE I HAVE EVER… THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!

Total Fitness-- Thank you! Total Fitness-- Thank you! I came to you under stressful conditions, having waited for my elliptical from Gym Source in Stamford, from 1/2- 3/2/20. After 8 weeks of waiting being told repeatedly it would arrive any day soon, being denied talking to a manager, and lied to, I finally got smart, called the manufacturer and asked for another distributor. Enter- Total Fitness. I spoke with Brian who not only matched the price, & delivered my machine 1 week later with no drama, but did so with courtesy, efficiency, and professionalism. I love my elliptical and recommend Total Fitness for any equipment you are planning on purchasing. They are honest, easy to deal with and customer attentive.