We wouldn't buy our gym equipment from … We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on-line customer and professional reviews. All 3 purchases were wise investments and have helped us to make an important lifestyle change. David is friendly, knowledgeable and follows through on his word. We've also found Gym Source's prices to be excellent! Would very highly recommend :)!

Sold us a damaged/faulty unit that can’t be repaired In April 2017, my husband and I paid $5600 for a Cybex elliptical from GymSource (Tarrytown Road, White Plains). Since we got the unit, it has been making an excessive amount of noise (clunking with every pedal stroke). We’ve had it serviced by Gymsource approximately 15 times, to no avail. I asked to have the unit replaced, as they have replaced almost every piece they say could be making the noise, but it’s still ridiculously loud. The store manager refuses and tells me to contact service. The last time I called, they told me the warranty was about to expire and that even though we’ve had ongoing service problems, they cannot extend it. So now we are stuck with a unit that makes a ton of noise, apparently can’t be serviced, and if we do want it serviced we will have to pay for it. I would NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

DON'T USE THEM! THEY DO NOT STAND BEHIND THEIR PRODUCT!I purchased a $4,000+ Bodycraft U1000… I purchased a $4,000+ Bodycraft U1000 Upright Bike from Gym Source, located on Railroad Avenue in Greenwich, CT. The purchase experience was wonderful, and then the bike was delivered. Within hours of delivery, I noticed the base of the bike was terribly scratched. I immediately contacted the sales representative, who then contacted his logistics team and then supervisor. His reply was, "Are the base scratches on the metal or top plastic portion? If on the plastic, I see my floor model has similar swirl-like scratches on it too. This might be from putting your sneaker on it while getting off / on. Instead of shiny plastic they should have a matte finish or metal steel." Really?! Accusing me of causing the damage? Who does that?! Net, net, they did absolutely nothing to repair the bike! Pass the word, I know I will. Signed a VERY unhappy customer.

Absolute scam Absolute scam. I placed an order on April 1, when my card was charged immediately. I should have recognized the red flag then. Usually, you should only be charged when your order ships. After not hearing from Gym Source for several days I tried MULTIPLE times to get in contact with someone to get an update on my order with zero response. It wasn't until I finally attempted through the website when someone reached out only to tell me my order was back-ordered and wouldn't ship for months. She said she would cancel my order and refund, but have since heard NOTHING from them, and have not received a refund. I am livid.

THE WORST CUSTOMER SERVICE I HAVE EVER… THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!