Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!

Just buy the real thing The website doesn’t work for registering and comments aren’t added as mine hasn’t shown up as a review for the product. The machine is mostly well built. The tension cord rubs the bottom of the frame and raises concern on the longevity of the rower. The computer is awful. It requires 4 AA batteries and doesn’t fit appropriate. Additionally, the Bluetooth connectivity is nonexistent as the app is not properly built. The instructions are extremely lacking as well.

You honestly don’t want me to leave a review You honestly don’t want me to review this product and my experience. But since I’ve gotten a mere 10 automated emails about it, here it is: shipping was delayed a week. NBD. It’s January, stuff gets delayed. Then received the box with no assembly instructions. No user manual. No QR code to link to the instructions, nothing. There’s also no instructions on the website. When you do find the user manual on the website that has what’s included in your box, the instructions aren’t instructions, they’re simple pictures with little explanations. No arrows. Just basic diagrams. Which I could have made work if the bags with all the screws and equipment was labeled correctly. Per the diagrams, I was supposed to have bags A-M. I was missing multiple bags and had multiple bags labeled with the same letter. It took forever to sort out which bags were mislabeled and which screws corresponded to the correct item so that we could even begin assembling with the confusing instructions (again, that were not included in the box). Low and behold. The footboard does not, and will never fit this machine. We have had to screw our own holes to fit it to the planks and the drum. I mean I guess that’s what we had to do since we had no instructions. I emailed customer service about not having parts/instructions/parts being mislabeled the day that we received our shipment and have heard nothing. But I’ve gotten every email they’ve sent about reviewing the product. So here you go. Here’s your review.

Great product overall Great product overall. Love the looks, and the quality and functionality are top notch. Assembly instructions could be better - labels in parts don’t match 100% what is indicated I’m instructions, and some of the steps are not detailed enough