Product poor quality Product poor quality. Support board pulled loose from frame. Difficulty attaching seat. Plastic running slide for seat wheels cracked. Company issued full refund. Not even trying to redeem the sale with replacement parts. Save your money until to can afford a Concept 2 rower.

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.

Still awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.

The add states 3 day maximum… Your add states 3 day maximum processing and 4 days max shipping. It's been 14 days.

Just buy the real thing The website doesn’t work for registering and comments aren’t added as mine hasn’t shown up as a review for the product. The machine is mostly well built. The tension cord rubs the bottom of the frame and raises concern on the longevity of the rower. The computer is awful. It requires 4 AA batteries and doesn’t fit appropriate. Additionally, the Bluetooth connectivity is nonexistent as the app is not properly built. The instructions are extremely lacking as well.