This company has zero customer service This company has zero customer service. Phone appears to be disabled. I received the rowing machine quickly. Missing four bolts to assemble it. Can get no response or make contact with gorowingo.com at all. Product might be good IF it could be assembled. I would recommend not to order based on the fact it appears no way to contact them or resolution to their problem of missing parts.

Great customer service Great customer service, every concern is resolved above and beyond expectations.

Terrible Customer Service I ordered and paid for a rower online. A couple of days later I received an email that the rower was listed at the wrong price and my order was canceled. I emailed back requesting to speak to a manager or supervisor. I should be able to get the product for the price listed online. My requests were ignored. Terrible sevice!

Great product overall Great product overall. Love the looks, and the quality and functionality are top notch. Assembly instructions could be better - labels in parts don’t match 100% what is indicated I’m instructions, and some of the steps are not detailed enough

Got water rower as gift, missing critical part! Got water rower as gift. When went to assemble, was missing the seat pad and had broken phone holder. I have no way to contact company as their website is down! No seat pad makes the machine completely nonfunctional! Help!