You honestly don’t want me to leave a review You honestly don’t want me to review this product and my experience. But since I’ve gotten a mere 10 automated emails about it, here it is: shipping was delayed a week. NBD. It’s January, stuff gets delayed. Then received the box with no assembly instructions. No user manual. No QR code to link to the instructions, nothing. There’s also no instructions on the website. When you do find the user manual on the website that has what’s included in your box, the instructions aren’t instructions, they’re simple pictures with little explanations. No arrows. Just basic diagrams. Which I could have made work if the bags with all the screws and equipment was labeled correctly. Per the diagrams, I was supposed to have bags A-M. I was missing multiple bags and had multiple bags labeled with the same letter. It took forever to sort out which bags were mislabeled and which screws corresponded to the correct item so that we could even begin assembling with the confusing instructions (again, that were not included in the box). Low and behold. The footboard does not, and will never fit this machine. We have had to screw our own holes to fit it to the planks and the drum. I mean I guess that’s what we had to do since we had no instructions. I emailed customer service about not having parts/instructions/parts being mislabeled the day that we received our shipment and have heard nothing. But I’ve gotten every email they’ve sent about reviewing the product. So here you go. Here’s your review.

Product poor quality Product poor quality. Support board pulled loose from frame. Difficulty attaching seat. Plastic running slide for seat wheels cracked. Company issued full refund. Not even trying to redeem the sale with replacement parts. Save your money until to can afford a Concept 2 rower.

Just buy the real thing The website doesn’t work for registering and comments aren’t added as mine hasn’t shown up as a review for the product. The machine is mostly well built. The tension cord rubs the bottom of the frame and raises concern on the longevity of the rower. The computer is awful. It requires 4 AA batteries and doesn’t fit appropriate. Additionally, the Bluetooth connectivity is nonexistent as the app is not properly built. The instructions are extremely lacking as well.

Great customer service Great customer service, every concern is resolved above and beyond expectations.

Still awaiting half of my machine Still awaiting half of my machine. They will not get in touch with me. Currently out several hundred dollars for a giant box of useless parts that cannot be used for anything.