Vague and Misleading Pricing Policy Geartrade has a very vague Pricing Policy that allows them to change your agreed-upon price whenever they want, without notice. I initially agreed to sell a pair of $250 bike shoes on their site for $125. After just over 6 months, they sold the shoes for $37 which netted me just $9.79. At no time did they notify me of any price change. When I reached out to them they said that, "After the initial 30 days of a Consignment item being listed, the price is reduced on a weekly basis to maintain pace with the depreciation of the item." Nowhere is their Pricing Policy does it state such practice. What it does say is, "Geartrade may decrease the price based on market conditions, demand, and seasonality." Although this broad statement questionably covers the aforementioned practice, this is completely misleading. No way would I have agreed to terms that depreciated my shoes by ~14% a month after listing for just 30 days. If this is standard practice for all gear consigned to their site, they should state so clearly. I am very unsatisfied with my experience and although I love recycling gear back into the stream, I assure you that I definitely will never do so with Geartrade again.

Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

Sick deals, closeouts from Backcountry.com Good stuff... I have gotten plenty of things from here. I especially look for when I need a specialized piece of climbing gear (generally clothing) that I may only a few times. For example I got good GORETEX pants for a mountaineering trip for like 1/4 the price. Also, Backcountry.com liquidates things here and you can get seriously good deals on basically new stuff. Got a sick pair of climbing shoes for $60 ($150 retail) and they are perfect. Highly recommend geartrade.

Some good experiences, some bad. Some good experiences, some bad. The customer support is frustrating. They don't seem to have visibility or the ability or willingness to contact sellers to work out discrepancies. The site is very glitchy. One price shows in some places, another place shows another. Links lead to unexpected places or do nothing. It works OK enough that I will still use the service but it can be extremely frustrating service if you have any trouble with your order or glitches.

I'm only giving one star because there… I'm only giving one star because there isn't an option for negative stars. This company is a parasite and I will never use there service, buy from them, or support there business in anyway. Any company that would take over 50% of your sell is pathetic. Along with other reviews the way they mislead you with pricing is horrific and a disgrace. Basically all I can say is please never use this company and I can only hope anyone involved rots in hell and has a slow and torturing demise. Again with all due respect F&C$ these scumbags!