Offer but no purchase As a seller I am most disappointed with the site. I have had 5 offers on a tent which I accepted but NONE have followed thru with the purchase. Having read complaints here about buying then getting a note the item is not available I am wondering g if this is happening or whether people just can't follow thru.

Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

Always ask if there are holes! I was mostly satisfied with the clothes I got. I just don't understand why they let people resell clothes with HOLES in it.

Good company with High Commission Overall seems to be a great company, with lots of great clothing, gear, and parts for sale. I feel as if 17-20% is an unbelievably high commission rate for an online platform. Most in person outdoor used stores, will only take 25% commission. For this reason, I will probably sell most items else where, such as Requipper (7%) or Facebook (0%).

Sick deals, closeouts from Backcountry.com Good stuff... I have gotten plenty of things from here. I especially look for when I need a specialized piece of climbing gear (generally clothing) that I may only a few times. For example I got good GORETEX pants for a mountaineering trip for like 1/4 the price. Also, Backcountry.com liquidates things here and you can get seriously good deals on basically new stuff. Got a sick pair of climbing shoes for $60 ($150 retail) and they are perfect. Highly recommend geartrade.