Great product/ poor delivery method Received every part/ piece as expected from order in great condition. Only reason this is not a 5 star review is because the order came in 3 separate delivered and was not communicated that each piece to the complete set would be shipped individually. When I received the first package I thought I ordered the wrong piece and wasted time calling the help center which is down due to covid. So then I had to email the hell center in which I never got a response. Fortunately the other two parts/ shipments arrived a week later.

How not to handle refunds Ordered and paid for a rack. Five days after placing the order I'm informed it's not in stock. I cancel the order. 7 days and 3 emails later I finally received a refund through PayPal. But the refund is "pending!" It's now nearly 2 weeks since cancelling and I'm still not able to access my refund. Terrible customer service, not helpful or apologetic regarding excessive time to receive refund. It would appear this company would benefit from real-time stock management software. As most of the complaints listed here relate to sales being made for items that are not in stock, and the subsequent delays in refunds being issued.

Backcountry Racks has great customer service Backcountry Racks has great customer service. They personally helped me find the right bike rack and roof rack for my car at the prices that worked for me, and helped me troubleshoot. Highly recommend!

Awesome Customer Service! I ordered a step for Jeep so my old dog would have an easier time getting in and out. Backcountry Racks had the best price, so I ordered. They let me know that the item was backordered, and they checked with other warehouses to see if they could find it in stock, but were unable to do so. They asked if I wanted to wait or have a refund. I needed the item quickly, so I chose refund, which they immediately processed. I ended up purchasing the item through another venue for $45 more. I would have definitely waited if I had the time! The customer service and communication were wonderful, especially in a situation that could have been very negative. I will most definitely browse their online catalog to find something to purchase.

Very Good Experience Available for (very helpful) phone calls to talk about rack fitting and extremely fast shipping. would absolutely use them again.