Love my Inno Kayak Assist Bar I received my Inno Kayak Lifter Load Assist Bar on time and am happy to recommend BackcountryRacks to my kayaking friends. It was easy to use UPS package tracking to know when it would arrive. The Assist Bar makes loading my kayak much easier, especially after a long day of playing on the river.

Accurate Product Suggestions for Your Vehicle First - product is exactly what I expected and fit my car perfectly like the website’s search suggested and product description reported. I dropped a star because when the roof rack arrived, the packaging was a disaster. Also, there was a minor piece that was chipped. This damage had no negative effects on performance and is not visible once installed. Usually receiving a product in that condition would have infuriated me, but I did purchase from a “clearance” portion of the website for 50% off retail. I’m sure it was a return or something.

They came in a timely manner They came in a timely manner. Also the customer service was prompt as well. I contacted them via phone and email leaving a message to find out the eta, because we were going on a trip. I was responded to within 6hours, and given an ETA that was spot on. I used the free shipping option. Exact match, no issues installing.

Exchange - Needed Pro, Not Cascade Backcountry Racks - no complaints. They were very accommodating when I ordered the wrong rack (Cascade) and wanted to exchange for another (PRO). The shipping costs for my part in the return were not able to be compensated but they did process the exchange without my incurring the costs for the additional shipping for the new rack. If anyone Does see this, don’t brain-fart like I did and get the Cascade if you want to put away full setups. It’ll hold full setups (from Landyachtz cruisers to longboards), you just can’t use each slot, then — like if you have cruisers and skateboards… the trucks and wheels will get in the way and block off another slot. This would be fine if I had fewer boards to put up… but I do need each slot. 😅

Best Deals + Service Backcountry Racks gave me the best deal on the internet. The RockyMounts rack was shipped strait to me from the factory in pristine condition packed well, with all the tools I need to put it together- everything was well labeled/ illustrated. I purchased the "Westslope 3" and am happy with my purchase; it is well made and super functional- and one of the best prices for a hitch non-hanging mount. Thanks!