Awesome Customer Service! I ordered a step for Jeep so my old dog would have an easier time getting in and out. Backcountry Racks had the best price, so I ordered. They let me know that the item was backordered, and they checked with other warehouses to see if they could find it in stock, but were unable to do so. They asked if I wanted to wait or have a refund. I needed the item quickly, so I chose refund, which they immediately processed. I ended up purchasing the item through another venue for $45 more. I would have definitely waited if I had the time! The customer service and communication were wonderful, especially in a situation that could have been very negative. I will most definitely browse their online catalog to find something to purchase.

Super fast shipping Super fast shipping, when others couldn’t deliver these guys did. These were for my daughter’s vehicle. She says they were easy to install and she’s already used them to help her in moving to a new house.

Love my Inno Kayak Assist Bar I received my Inno Kayak Lifter Load Assist Bar on time and am happy to recommend BackcountryRacks to my kayaking friends. It was easy to use UPS package tracking to know when it would arrive. The Assist Bar makes loading my kayak much easier, especially after a long day of playing on the river.

Very Good Experience Available for (very helpful) phone calls to talk about rack fitting and extremely fast shipping. would absolutely use them again.

Outstanding experience from beginning… Outstanding experience from beginning to end. My Rack arrived quickly and I couldn't be happier with it. KUDOS to you guys. I know who to go to or recommend for my next rack.