Trust is important I love the bike! It is a HEAVY bike though so beware 30+#). I reached out to customer service SEVERAL times because I had a part missing and needed some assistance. I assume the 5 month, after purchase contact from the company is why I'm responding AGAIN. I NEVER heard back from them regarding the missing part or the free bell ( I already DID leave a review on Amazon for the free bell). Not happy with the NON COMMUNICATION from sixthreezero but again, the bike is pretty and so far seems a good, solid bicycle.

Great product and customer service. I am a big guy and was excited to learn about the Rickshaw Trike. I purchased it and eagerly awaited its delivery. Unfortunately the trike was damaged in shipping. Initially, it looked like only the left rear wheel was bent but it turned out that the axle and potentially the subframe were also bent. Customer Service was wonderful. They quickly sent the new subframe along with new wheels and a replacement disk brake caliper in case that was bent also. I was able to replace everything in an evening and was out riding the next day. It has plenty of power and pedal assist level 2 is about all I need. I have also put three grandkids on the rickshaw seat with me and it has been great to ride again after about 20 years. Thanks SixThreeZero for helping me get back out riding again!

Great so far! Great so far! I wanted something that I could easily maneuver and get in some exercise outside! | love the smooth ride. If I had a critique it would be how hard it is to get the seat put together with the bike appropriately. It was easy enough to put together on my own until I got to that part. It took a while to get the hang of it. I was worried about stripping or tightening too tight or not enough and the seat sliding down or around!

Thank you Cora from Sixthreezero Since January 5th, 2024, when I started communicating with Cora from Sixthreezero she has been very attentive, knowledgeable, and courteous. Being a fellow customer service representative, she has held my hand till the end! Whatever the inquiry, from January till now, she had an answer or did not mind doing the research to find the answer. During our last email conversation on April 26th, 2024, she went above and beyond, even though it wasn't protocol she was able to get me complementary replacment plastic grip stoppers and I couldn't be more thankful. Thank you so much Cora! She should be leading workshops on customer service because I am a satisfied customer.

Bike is super sturdy and comfortable Bike is super sturdy and comfortable. Enjoy the height of frame. I am 5’9 for reference.