Time XPro10 pedals I found the information on The Jenson USA website to be helpful and accurate. My order was processed and shipped very quickly. I am enjoying riding with the Time XPro10 pedals. They are so much easier to get into than my Look pedals that I rode for 4 years. I had used Time pedals since 1989 but left them because they didn't have float cleats. Now they do.

Probably the largest selection in the business Jenson USA has been my main source for bicycle items due to their excellent website, vast selection, and prompt processing and shipment. The only negative this time was that one item was out of stock but that happens occasionally and they will send an email when it is available.

FAST turnaround on orders Had what I needed when I needed it, easy to use site, FAST delivery up into Canada, even with CA/US exchange, prices were competitive.

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.

Assembly incorrect. Bike was received just fine. The front tire was put on backwards and against the direction it should have been. The rear derailleur needs to be tuned as the shifting is off. I shouldn’t have to pay to have my bike corrected when coming from an online bike store. Please train your assemblers better.