I ordered a hand held Bidet and my… I ordered a hand held Bidet and my credit card was charged but have received no shipping information or any merchandise.

Rubbish product useless company Ordered two room heaters which are not fit for purpose, you need to sit right up to the heater to feel any warmth. Trying to contact the company to return them is almost impossible. Do not be tempted to buy these heaters they are useless

Failure to deliver and the chat system… Failure to deliver and the chat system just ignores you. Don't do business with this company, it's a sham and they just put you off endlessly when trying to resolve issues 3-31-24 9:49 am, The reply from Blaux said they contacted me via e-mail. That's untrue, I even checked my spam file, NO REPLY AT ALL!! Blaux contacted me via their chat and told me they had refunded my purchase price. This is true, they have, and I appreciate that they finally responded, so I'm updating this review to reflect that because they couldn't deliver the product they refunded the money. So I thank them for that and I've changed my rating to a middle rating.

Ordered the portable Bidet Ordered the portable Bidet. It works great. Unfortunately you never sent the charging cable so I can't recharge it. Was willing to purchase it, but you can't be reached. No reply to email.

REFUND RESULT WELL DONE PAYPAL.This is my second review. This is my second review. Having contacted Blaux numerous times by email and phone (do not phone it costs you its not free) regarding a heater that arrived damaged, I then gave up and contacted my Bank and Paypal, they both opened a case against Blaux and within a day I had an email from Blaux saying that they would send a replacement. I responded by refusing their offer and said I wanted a full refund. Day later message from Paypal advising me that I had been refunded £68.98. Good job Paypal, Blaux get your act together and give your customers the respect and service they deserve, INSTEAD OF IGNORING THEM!! Dissatisfied customers try contacting your payment service provider to fight your case if Blaux ignore you.