Never Received - No Refund Item was ordered and charged on 9 January. I have written many, many times. COVID is a standard excuse. Tracking numbers provided are not recognised by DHL, or alleged ongoing postal provider. It is 18 March - this item is not coming it seems & refund request is ignored. Does this company even exist? Reading other reviews, I question that. Sadly, the money for this was a Christmas gift from my son. Shameful. UPDATE: I have received a response asking me to help the company understand where things went wrong by contacting their 24/7 customer service people. How difficult is it to understand that I paid for an item that I have never received, have been given false tracking information (I doubt that the item has ever been shipped), and that I have been in contact with them countless times over the past 2 1/2 months. What a waste of time. Do Not Order anything from infiniteKloud.

After long delay it arrived After long delay it arrived. Plugged into computer but nothing came up on the screen anything like the dashboard shown in the accompanying instructions. Managed to find in file explorer and sliding the pc icon over the infiniti icon got to start downloading. The next day downloaded a bit more. Since then have not been able to open device at all, a really big waste of time, does not do what they say at all, probably a scam and a waste of money

I purchased the device and SD card…… I purchase the device and SD card… tried to register an email and got the message that I (email address) has requested to DELETE the email. Bs. Never used, never was able to use SCAMSCAMSCAM!!!!

Scam alert This is a scam. Ordered 82 days ago with the promise of 5-7 day delivery. Overcharged. Called, emailed, messaged and I keep getting told it's in transit, and I can send back for a refund after I receive it. Have received 3 completely different shipping tracking advices. They have different and impossible tracking information. Somehow it got from Sydney to the UK in less than 12 hours! A different name - probably the same scammer - replies to each message. Excuses excuses but no action. Stay away people.

SERIOUS LIMITATIONS I’m sheltered so bought this so that my carer can work on cataloging my photos remotely. Firstly,I couldn’t find any activation code. Apparently, it’s the same as my Order No, but I don’t have that anywhere. I’m an artist many of my photos are High resolution Tiffs or Photoshop. Now I learn that the device does not copy either of these. Furthermore, although it copies all other photos - eg jpegs - it replaces the titles with gobbledygook! Very disappointed .