MetLife Pet insurance is Horrible!!! I have had MetLife pet insurance for almost a year and I have yet to receive a dime from them. It is always something. They need additional information. The app isn’t working. Not able to upload my documents. The network is down….blah, blah, blah….oh now we closed your claim. Now after dealing with all this 10 months after I left my nationwide pet policy they are asking me for a declarations page from Nationwide. Why wasn’t this handled when I signed up for the MetLife Policy. I asked if they needed anything else from me. Also my claims have been open for months, than they will send an email and close the claim within 5 days if you don’t supply whatever additional documents they need. So I am suppose to check my email everyday? This is a scam. I am not even making a claim for anything major. Literally a vet visit/vaccination. I can’t imagine dealing with them when there is actually an emergency. I know so many people that have Lemonade pet insurance and love it! No problems. Btw…I never write reviews. Good or bad. This is how horrible this pet insurance is.

Reliable company My lab, Odie, has been insured with this company since 6 mos of age and he's now 9 yrs old. Now that Odie is older he's been little more prone to injuries and having PetFirst has alleviated lot of our vet bills which we are very thankful for. I've never had any issues with PetFirst and would recommend to anyone looking for a little of mind for their 4-legged family.

Automatically increased our policy coverage and price - no refund Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the difference, how is this even legal? What if they had signed us up for a policy costing $2000 / mo?

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.

You get for what you pay for You get for what you pay for. From the beginning of the policy I was misinformed when I was quoted. When my dog was injured submitting my claim was a nightmare. Routine wellness visit states covers up to $250 after I submitted the claim for $211.00 and I get an explanation of benefits stating check was enclosed and I am only getting reimbursed $94 of $250 and check was not even in the envelope. Worst Insurance EVER. On top of my monthly insurance payment I'm stuck covering over $1500 in vet payment.