Don't waste your money! I'm not happy with their lack of coverage. My recently rescued cats both came down with tapeworms and then Giardia. Both claims were denied!!! Apparently they consider those preventable conditions, even though they'd been dewormed by the rescue. Since when is Giardia preventable? $800 in vet bills and medicine and they approved only $168 for ear infection. Don't waste your money!

Canceled my policy with PetFirst… I just canceled my policy with PetFirst (MetLife). After one year of coverage they automatically increased my monthly rate by nearly 40%! That's an insane increase, and that's with no covered claims! I asked the customer service person if that policy was reflected in my contract and she said, "no, we just automatically increase the price every year at renewal because your dog is older." What? So in essence after the first year they can charge you whatever they want every year and we as customers have no say. I said bye. These are questionable practices at best and I'm hoping I can find another pet insurance company who will conduct themselves in a more reputable and honest way. Buyer beware.

Surgery was classified as routine hence denied Our dog underwent a surgery, we submitted a claim with all the receipts and necessary papers. Claim was classified as routine (a surgery, really?) and denied. Scammers. Cancelling my policy now, lost money on this useless insurance by paying a year policy in advance+surgery bills out of pocket.

SCAM I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

I have been a customer of Petlife I have been a customer of Petlife, now Metlife Ins. for over 7 years and the claim service is horrible. They just lost my mailed in claim papers. The claim was for the same and only medication for my dog. I had kept a copy, but the receipt hid the line for Apoquel. I explained this when I sent it to them, but it didn't matter that the claim was the same for 7 years. They keep raising the cost of the policy, however they service is the worst ever I can't go to another company as this would be a pre existing condition or I would have left years ago.