Scam Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON’T file a claim within a calendar year you get a $25 decrease off your deductible. PLEASE do your homework before selecting a insurance company for your baby.

AWFUL I couldn't give 0 stars and still post a review but PetFirst has been absolutely horrific about paying a claim. I have sent documents repeatedly (I have an email showing at least one that they claim they never got.). I have called several times. I have asked for supervisors. Both of my vets have called several times each only to be told each time they had never called before. Find a better company. I'm not sure you could do worse.

Canceled my policy with PetFirst… I just canceled my policy with PetFirst (MetLife). After one year of coverage they automatically increased my monthly rate by nearly 40%! That's an insane increase, and that's with no covered claims! I asked the customer service person if that policy was reflected in my contract and she said, "no, we just automatically increase the price every year at renewal because your dog is older." What? So in essence after the first year they can charge you whatever they want every year and we as customers have no say. I said bye. These are questionable practices at best and I'm hoping I can find another pet insurance company who will conduct themselves in a more reputable and honest way. Buyer beware.

Automatically increased our policy coverage and price - no refund Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the difference, how is this even legal? What if they had signed us up for a policy costing $2000 / mo?

Hasn't Really Paid Off... We were unaware of the 90 day requirement and submitted our puppy's claims when he was finished with his immunizations all at once. Of course, we weren't reimbursed for any of it. What's worse- we DID submit a claim within the 90 day time-frame later and the company denied it, claiming that they didn't "receive it" until the 91st day. We've not been reimbursed for anything.