Awesome service Awesome service! Should’ve done this sooner. I received my questionaire from a medical professional within minutes after purchasing their ESA product, only took 15-20 minutes to fill it out and answer questions. I had a response the next day. We were flying with United so I did have to do a couple more steps with my cats veterinarian but afterwards we flew no problem whatsoever!

I am having issues getting my order I am having issues getting my order. I specifically posted where I needed my package to be sent. I have yet to receive my package because it was shipped to the wrong address. Customer service was very helpful, I give them that. But I am upset because I need my order and I may not get it in time for what I need it for!!! If the problem gets rectified and I get my order soon I will change my review but as of now I am very upset.

I registered my dog in no time and… I registered my dog in no time and received my certificates, id card, and vest within days. I have cancer, so I did not rely on website doctors to verify my need for an emotional support companion; I went to my own doctor. This is actually the only thing that bothers me about this process...instead of you providing proof of need, the website provides that proof.

Placed order on 2/16/18 Placed order on 2/16/18. Called twice never spoke to a person had to leave messages. No call back it is now 3/9/18 received email that my order was shipped and I should receive it in 3 days. Very poor customer service.

The first time I worked with Free My… The first time I worked with Free My Paws they were fabulous. I applied for and received a "service dog letter" When I renewed this year, I had to follow-up multiple times to get the letter email to me after I had paid for it. I have requested hard copies of the package which was emailed to me three times (since I do not have a printer) and I am still waiting......Everyone is very polite, but this time the process has been very slow.